Cancellation & Refund Policy
At Oceans Ad Agency, we value transparency and fairness in every client partnership. Below are the policies governing cancellation of services and applicable refunds.
1. Cancellation Policy
Either party may cancel the Agreement with 30 days’ written notice via email.
Upon cancellation, the Client is responsible for paying all service fees and approved costs incurred up to the cancellation date.
Services will continue during the notice period unless otherwise agreed.
The Agency reserves the right to suspend or terminate services if the Client fails to:
Clear outstanding payments within the agreed timelines, or
Maintain professional communication with the Agency team.
2. Refund Policy
Refunds are available only under the conditions below:
Within 7 days of onboarding: 80% refund of the total paid amount.
Within 15 days of onboarding: 50% refund of the total paid amount.
After 15 days of onboarding: No refund will be issued.
Partial Refunds:
If a portion of the agreed work remains undelivered, a partial refund of 3% to 6% of the service value may be granted.
If a design, development, or deliverables project is delayed (without any change requests from the Client) and with documented email confirmation of timelines, the Client is entitled to a 10% refund of the total project value.
3. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
Client delays in providing required assets, logins, or approvals.
Additional revisions or scope changes requested by the Client.
Performance outcomes affected by external factors such as ad budgets, market conditions, or competitor activity.
4. Renewal Policy
If the Agreement is renewed, a 4% service charge increase applies every six (6) months. Refunds are not applicable after renewal periods commence.
5. Refund Method
Approved refunds will be processed to the original payment method.
Refunds are typically issued within 7–10 business days after approval.